Category: Politics
Individual-1
Nobody is Above the Law Rally – 11/8/18
This Salsa Sucks!
Coca-Cola paved the way. When a company launches a new version of their product, and it sucks, they sheepishly re-offer the original version and call it “Classic”, as Coca-Cola did 31 years ago after customer backlash following the launch of New Coke.
I recently learned that Salsa has done the same with their online advocacy tools.
I’m not new to Salsa. I actually worked for a competing vendor, NGP VAN, for seven years. Since then, I have had extensive opportunities to use Salsa’s tools. I learned through that experience that they didn’t suck. Salsa had strengths and weaknesses when compared against what I was familiar with, but I came to learn and appreciate what was good about them, and to use them effectively.
When I recently started in a new job and sought online advocacy tools to use, I did a quick review of alternatives, but lazily went with Salsa as it was what I had used most recently. I had no reason to suspect that I was purchasing something different than the Salsa tools familiar to me. Their website describes simply “Online Advocacy Software”. So when I signed a contract purchasing “SalsaEngage”, I expected I was buying the familiar tools that I told their sales rep I had used for years. When I first launched and began to explore them, I found a different looking interface, but just assumed they had been upgraded (I’ve looked at that ‘I want the new interface’ login screen checkbox for a long time already).
Instead, over the course of two months, I found that SalsaEngage was a completely new product. And I found it to suck. From the very start, the most fundamental first step of importing new contact records and attempting to assign them to a group code (now called a segment) proved ridiculously challenging. Attempts to learn how to do this from Salsa’s support only compounded my frustration… “Yes, I have already read the online documentation that it took you two days to refer me to, and No, it still doesn’t answer the question I asked.”
That was only the beginning. I soon learned that the only batch option for making edits to multiple records was to DELETE THEM ALL (maybe adding a group code, or updating some other common field would be useful instead of deleting them all?). I also found that the reporting on A/B testing of emails in one view didn’t match the results shown in another view of Salsa’s interface (who clicked? who unsubscribed? If Salsa Engage has these answers, I couldn’t find them.)
My patience exhausted, I informed Salsa that I wished to terminate our contract and requested a refund for the remaining 10 months of unused service for the year that we had prepaid. And I received the following reply,
“Thank you for your message. Yes, we did receive your message and I was speaking with my supervisor before getting back to you. SalsaEngage is a stripped down, very on-rails tools that we offer for users who are not looking for a ton of customization or flexibility with their email, advocacy, and fundraising needs. After reviewing your concerns and frustrations, I believe that SalsaClassic would be a much better fit for you and your organization, and would be more than happy to setup a time to show you a demo of the tool to ensure that it can and will meet your needs. What’s more, after speaking to my supervisor, I can offer you SalsaClassic at the same price you were paying for SalsaEngage, which is at a discount.”
And there it was, Classic Coke! For the first time a distinction was made between the product I was given, SalsaEngage, and the product I believed I had purchased, Salsa “Classic”. Despite the fact that I had described myself as an experienced Salsa user, there had been no previous mention that I was buying a “stripped down” version of the tools I expected. Would I now like to receive what I had originally asked for? My response was simply, “No! Thanks for the offer, but NO! It’s too late.” To which I received the below reply from my Salsa “Client Success Agent”:
I completely understand the frustrations that you experienced and I want to apologize again that you were not shown the SalsaClassic tool initially when you were looking at our services. However, after speaking with the upper management team, because your organization signed a contract with Salsa for 12 months of service, we are not going to be able to cancel your account. We can, however, offer you the SalsaClassic platform, at the rate you’re currently paying for SalsaEngage – and, I got approval for us to credit your organization for the two months that you spent on SalsaEngage that you feel like was a waste.
Really Salsa? Is this how you do business?
Contractually, Salsa may be able enforce our 12-month contract. Ethically, they misled me into purchasing a product that was not what I had every reason to expect I was getting. Then only after I had wasted my time learning how badly SalsaEngage sucks, offered me their never before mentioned “Classic” version.
I let my Salsa “Client Success Agent” know that I wanted to speak with someone in their “upper management”, and after a week of silence, I repeated that request. I was contacted by Salsa’s “Director of Client Success”, and made clear that the only successful outcome for me would be a terminated contract with a refund of the unused amount. He said that would be a “heavy lift”, but that he’d see what he can do. That was a month ago, and I’ve heard nothing back.
I wish Salsa had done the right thing by offering me an apology and a refund. They chose instead to hold me hostage as a customer, bound either to an inadequate product or an outdated one. They can do that. My responsibility to our community is to share this story of my experience as a cautionary tale.
Something’s gone very wrong in the Labs. And I want you to know, in my humble opinion, this Salsa Sucks.
Rep. Traficant’s Bangin’ GIF
Way back in May 2001, I spoke at a forum hosted by American University on the topic of Congress on the Internet. For my remarks, I humbly submitted my suggesgtion for what I believed to have been the Top Ten Milestones for Congress on the Internet up to that point.
And #4 on my list was “Animations Abound: Waving flags, flying letters, & Rep. Traficant ‘Bangin’ Away’”. The Traficant reference came from this blurb I wrote in a March 1997 online update to my book, The Hill on the Net. Here’s what I wrote;
THE ANIMATED REPRESENTATIVE
I wondered who would do it first. Which member of Congress would go beyond the standard official portrait on their home page and use animation to show themselves in action; smiling widely, giving a thumbs up, or offering a virtual handshake. I guess it should come as no surprise that a member who is well known for his animated floor speeches would not be happy with a gif that sat still. Representative James Traficant of Ohio has the first animated photo that I’ve seen on a member of Congress’ home page, and it’s a hoot.
The animation, shown at right, shows Rep. Traficant wielding a piece of 2×4, like a batter warming up to swing. On the board is his motto, “Bangin’ Away in DC’. He was well known for his outrageous one-minute speeches, which often included his appeal to ‘beam me up’. He was also well known for his uniquely difficult to describe hairstyle. (You can find some of his finest moments here and here).
Traficant was expelled from Congress in 2002, only the second member of Congress to suffer that fate since the Civil War, following his conviction for accepting bribes, making congressional staff work on his farm and boat, witness tampering, destroying evidence, and filing false tax returns. He served seven years in prison for these crimes. He died yesterday following a tractor accident on his Ohio farm.
Rest in Peace Rep. Traficant, and a hat tip to whomever it was on your staff that created that bangin’ animated GIF when they weren’t cleaning your boat.
It was in 2002, when I was working on Janet Reno’s gubernatorial campaign, that I produced my most memorable political animated GIF (and for the record, count me in the ‘Hard G Pronunciation’ camp). The campaign had smartly embraced the SNL spoof of Reno, a bit titled ‘Janet Reno’s Dance Party’. The Reno campaign hosted fundraisers under the same name, and agreed to my suggestion that we animate a dancing Janet for our website’s promotion of the events. Somehow, it seems to me anyway, that my jerky attempt at animation mimicked well how most might imagine Janet Reno awkwardly dancing. (Coincidentally, Traficant was no Reno fan, having once belittled her as “a good prospect to run for governor of Beijing“)
And another hat tip the humble animated GIF, which fell out of use, but is now enjoying a wonderful resurgence. If you’re interested in learning more, this history from PBS titled Animated GIFs: The Birth of a Medium is well worth the seven minutes. Enjoy!
20 Years Ago Today – Sen. Kennedy Announces 1st Congressional Website
At it’s current rate of growth it is expected at at some point this month, June of 2014, the number of websites on the Internet will surpass the one billion mark. The first website was launched on August 6, 1991 by the inventor of the World Wide Web, Tim Berners Lee. By mid-1994 there were 2,738 websites on the Web. And by the end of that year there were more than 10,000.
On June 2, 1994, the office of Senator Kennedy released a press release announcing the launch of their official website, the first for any member of Congress. It was developed and hosted by the Artificial Intelligence Lab at the Massachusetts Institute of Technology. The same release shared a public email address for the Senator, joining just a handful of Senators accepting email from the public by that point. And it also detailed the Senator’s previous means of online outreach to his constituents, including a network of dial up bulletin boards, ftp and gopher servers, and postings in Usenet newsgroups.
| Press release announcing the launch of Sen. Kennedy’s website, June 2, 1994. | |
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Being old enough to remember, and being able to remember, are two different things. And it’s truly difficult to recall the World Wide Web in mid-1994. Before Amazon.com, craigslist and eBay. Before Netflix, Google or PayPal. Before Whitehouse.gov, and only shortly after Yahoo. Every baby born since is arriving into a much more webbed world than their parents ever imagined. Every minute of the day approximately 255 babies are born world wide. And in that same minute on the World Wide Web, approximately 571 new websites are created.
When the Senate’s own website was launched almost a year and a half later in October 1995, Senator John Warner of Virginia, then chairman of the Senate Rules Committee, thanked the many staff of the Rules Committee and Sergeant at Arms and Secretary’s offices involved in the effort. And he also included, “Additional thanks to many of those Senators and their high-technology staff members who were early adopters of this emerging technology, and who indeed gave us the impetus to move forward to this day.”
Twenty years ago today I was 28 years old, and working for Sen. Edward Kennedy of Massachusetts as his Systems Administrator. I was excited by the possibilities of exploring the intersection of technology and politics, and I was very fortunate to collaborate with others much smarter than myself to push the boundaries of what had yet been done. Jeff Hecker, Jock Gill, John Mallery, Eric Loeb, and Laura Quinn were the firsts among so many others I’ve been able to work with over more than 20 years in online politics, and I’m very grateful to each of them.
The first long distance telegraph message from the U.S. Capitol was sent by its inventor Samuel Morse, asking his recipient the deep question, “What hath God wrought?”. He didn’t get an answer, but a question in reply, “What is the news from Washington?”. Today, much of the news from Washington comes from our modern telegraph, the Internet. How will it arrive in another 20 years, or another 100?
When Senator Kennedy passed away in 2009, I wrote this remembrance about his impact on online politics. If he had not become the first member of Congress on the web 20 years ago, some other member would eventually have been some time later. But Kennedy was, and among the very many much larger accomplishments in his long career in public service, it’s still one worth remembering.
Retweeted by THOMAS… so cool!
Thanks & you’re welcome! RT @cmcasey: Belated Happy Seventeenth Birthday THOMAS! (and thanks for the mention)« blogs.loc.gov/law/2012/01/th…
— THOMASdotgov (@THOMASdotgov) June 3, 2012
A Better AMERCIA!
A better AMERCIA! #spellcheck twitter.com/cmcasey/status…
— Chris Casey (@cmcasey) May 30, 2012
Herman Cain’s Campaign Bus in DC
This just went rolling by my commuter bus on our way up 14th Street this morning. Getting back in the race? On it’s way to be re-decorated? Or maybe just going to take back his Gingrich endorsement!
Historical Marker
I ran into this on my way to the Rosslyn Metro one night last week. Not the typical Civil War history of most of the historical markers we typically see. I was glad to find the spot was memorialized.
Political Activity in Montclair, Virginia
For my Montclair friends & neighbors,
Although not on the published agenda, I believe that our MPOA Board of Directors will once again consider a proposal to prohibit political activity of any sort at MPOA Events at tomorrow nights board meeting (7/13).
This is coming about because someone was upset with the fact that at our recent Montclair Day event, our new Delegate (as a result of re-districting) sought to introduce himself to his new constituents in Montclair, and a candidate for office that sought petition signatures to get on the ballot. Both perfectly appropriate and desirable actions to take at a community event, in my humble opinion.
Our guidelines already limit MPOA events to residents with tags and their two guests. Anyone else can be asked to leave, as could anyone who was doing anything truly disruptive.
But please, let’s not invite our neighborhood’s private government to regulate or prohibit that way our REAL elected American government works. I would love to meet with and speak to political candidates at our community events. And anyone who doesn’t feel the same can ignore them and move onto the dunk tank or their funnel cake.
Tomorrow is my birthday. Give me the gift of joining me at the MPOA Board Meeting (7:30 pm, July 13th, MPOA Building) and demonstrate your opposition to our Property Owner’s Association interfering with our rights as American’s any more than they already do.
Thanks! Chris






